Job Brief
The Video Rental Clerk is responsible for providing exceptional customer service by assisting patrons with video rentals, repairs, and services. This role requires a friendly and knowledgeable individual with strong communication skills and a passion for film and entertainment. The ideal candidate will have experience in retail or customer service, and the ability to handle transactions accurately while maintaining a welcoming environment.
Responsibilities
- Greet customers and assist with their video rental selections and inquiries.
- Process rental transactions, including payment processing and order management.
- Provide detailed information on available titles, genres, and promotions to enhance customer experience.
- Manage inventory by tracking rental returns, repairs, and restocking video titles.
- Maintain a clean and organized rental area to ensure a pleasant shopping environment.
- Handle customer complaints and resolve issues in a timely and professional manner.
- Stay informed about new releases and industry trends to provide recommendations.
- Collaborate with team members to achieve sales goals and improve customer satisfaction.
Requirements
- High school diploma or equivalent; additional education in retail or customer service is a plus.
- Previous experience in a retail, customer service, or video rental environment preferred.
- Strong communication and interpersonal skills to effectively interact with customers.
- Basic math skills for accurate transaction processing and cash handling.
- Ability to work flexible hours, including evenings and weekends.
- Familiarity with video rental systems or point-of-sale software is an advantage.
- Knowledge of film genres and trends to assist customers effectively.
- Strong organizational skills and attention to detail.
Similar Job Titles
- Video Store Associate
- Rental Store Attendant
- Customer Service Representative – Video Rentals
- Video Rental Associate
- Entertainment Retail Clerk
- Media Rental Specialist
- Film Rental Consultant
- Video Library Clerk
