Job Brief
The Travel Clerk is responsible for coordinating travel arrangements, including making and confirming reservations for transportation and lodging, as well as selling transportation tickets. This role requires strong customer service skills, attention to detail, and knowledge of travel logistics and regulations. Ideal candidates will have experience in the travel industry and possess exceptional communication abilities to assist tourists and travelers effectively.
Responsibilities
- Make and confirm reservations for transportation and accommodations, ensuring accuracy and timeliness.
- Sell transportation tickets and provide travelers with necessary travel information and documentation.
- Check baggage and direct passengers to their designated concourse, pier, or track.
- Deliver tickets to clients and provide updates on package tours and travel itineraries.
- Respond to customer inquiries regarding travel options, pricing, and services available.
- Maintain accurate records of bookings, cancellations, and changes to travel plans.
- Collaborate with travel providers and stakeholders to ensure seamless travel experiences.
- Stay updated on travel trends, regulations, and safety protocols to provide informed assistance.
Requirements
- High school diploma or equivalent; additional certifications in travel and tourism preferred.
- Proven experience in a travel-related role, such as travel clerk or customer service representative.
- Strong knowledge of travel booking systems and procedures.
- Excellent communication and interpersonal skills to interact with diverse clients.
- Detail-oriented with strong organizational skills and the ability to multitask effectively.
- Familiarity with travel regulations, including baggage policies and ticketing procedures.
- Proficient in using computers and travel software applications.
- Ability to work flexible hours, including evenings, weekends, and holidays as required.
Similar Job Titles
- Travel Coordinator
- Travel Reservation Agent
- Travel Consultant
- Transportation Clerk
- Travel Services Representative
- Booking Agent
- Travel Operations Specialist
- Ticketing Agent
