Job Brief
The Train Clerk plays a vital role in the transportation industry by providing exceptional customer service and ensuring smooth operations at train stations. This position involves making and confirming reservations, selling transportation tickets, and assisting passengers with baggage check and directing them to their designated locations. Ideal candidates should possess strong communication skills, attention to detail, and a customer-focused mindset, with a minimum of 1-2 years of experience in customer service or transportation roles.
Responsibilities
- Make and confirm reservations for train transportation and lodging.
- Sell transportation tickets and provide accurate travel information to passengers.
- Check baggage and ensure proper handling and security protocols are followed.
- Direct passengers to designated concourses, piers, or tracks.
- Deliver tickets to passengers and communicate details about package tours.
- Assist tourists with travel-related inquiries and transportation logistics.
- Maintain accurate records of ticket sales and reservations.
- Collaborate with other transportation staff to ensure seamless operations.
Requirements
- High school diploma or equivalent; additional education in hospitality or transportation is a plus.
- 1-2 years of experience in customer service, preferably in transportation or travel industries.
- Strong communication and interpersonal skills for effective customer interaction.
- Proficient in using reservation systems and ticketing software.
- Ability to work in a fast-paced environment with attention to detail.
- Basic knowledge of transportation regulations and safety standards.
- Flexibility to work varying shifts, including weekends and holidays.
Similar Job Titles
- Transportation Clerk
- Ticketing Agent
- Railway Customer Service Representative
- Passenger Service Agent
- Travel Coordinator
- Reservation Clerk
- Station Attendant
- Travel Support Specialist
