Job Brief
The Toll Booth Operator is responsible for efficiently collecting tolls and processing payments from motorists at designated checkpoints. This role requires individuals to handle cash, credit, and debit card transactions while ensuring accurate record-keeping and providing excellent customer service. Candidates should possess strong mathematical skills, attention to detail, and the ability to operate electronic payment systems. Previous experience in cash handling or customer service is preferred.
Responsibilities
- Collect toll fees from vehicles using cash, credit, or debit card transactions.
- Operate toll collection equipment, including electronic scanners and cash registers.
- Validate checks and ensure accurate processing of all transactions.
- Maintain accurate records of daily transactions and report discrepancies.
- Provide exceptional customer service, addressing inquiries and resolving issues promptly.
- Ensure the toll booth area is clean and organized for efficient operation.
- Follow safety protocols and maintain compliance with traffic regulations.
- Assist in the training of new toll booth operators as needed.
Requirements
- High school diploma or equivalent; additional education in finance or related fields is a plus.
- Proven experience in cash handling or a customer service role.
- Strong mathematical skills and attention to detail.
- Familiarity with electronic payment systems and cash register operation.
- Excellent communication and interpersonal skills.
- Ability to work in various weather conditions and during peak traffic hours.
- Strong problem-solving skills and the ability to remain calm under pressure.
Similar Job Titles
- Toll Collector
- Toll Booth Attendant
- Toll Operator
- Traffic Toll Agent
- Highway Toll Clerk
- Payment Processing Agent
- Toll Station Cashier
- Road Toll Administrator
