Job Brief
The Telesales Supervisor is responsible for overseeing and coordinating the activities of a team of telesales representatives. This role involves managing sales performance, ensuring team productivity, and driving revenue growth through effective sales strategies. The ideal candidate will possess strong leadership skills, a proven track record in telesales, and the ability to analyze sales data to optimize team performance. Experience in budgeting, accounting, and personnel management is essential to succeed in this position.
Responsibilities
- Supervise daily operations of the telesales team to achieve sales targets and objectives.
- Develop and implement effective sales strategies to boost team performance and drive revenue.
- Monitor sales metrics and prepare regular reports on team performance and sales outcomes.
- Provide training and coaching to telesales representatives to enhance their skills and sales techniques.
- Conduct performance evaluations and manage personnel matters, including hiring and conflict resolution.
- Collaborate with marketing and product teams to align sales strategies with company goals.
- Implement best practices in telesales to maximize customer engagement and satisfaction.
- Manage budgeting and accounting tasks related to the telesales department.
Requirements
- Proven experience as a Telesales Supervisor or in a similar sales management role.
- Strong knowledge of telesales techniques and CRM software.
- Excellent leadership and team management skills.
- Ability to analyze sales data and derive actionable insights.
- Exceptional communication and interpersonal skills.
- Familiarity with budgeting, accounting, and financial reporting.
- A results-driven mindset with a focus on achieving sales goals.
- Bachelor’s degree in business, marketing, or a related field is preferred.
Similar Job Titles
- Telesales Manager
- Inside Sales Supervisor
- Telemarketing Supervisor
- Sales Team Leader
- Outbound Sales Supervisor
- Call Center Sales Supervisor
- Sales Operations Supervisor
- Tele Sales Coordinator
