Job Brief
As a Telephone Solicitor, you will play a pivotal role in generating revenue by soliciting donations or orders for goods and services over the phone. You will engage with potential donors or customers, articulate the value of our offerings, and build rapport to enhance conversion rates. The ideal candidate will possess excellent communication skills, a persuasive demeanor, and a strong customer service orientation. Previous experience in telemarketing or sales is highly desirable.
Responsibilities
- Conduct outbound calls to potential donors or clients to solicit contributions or sales.
- Articulate the mission and value proposition effectively to engage the audience.
- Build and maintain relationships with customers to foster repeat business and loyalty.
- Utilize CRM software to track interactions and manage leads efficiently.
- Achieve and exceed monthly fundraising or sales targets through effective strategies.
- Handle objections and provide solutions to customer inquiries to facilitate transactions.
- Follow up with leads in a timely manner to maximize conversion rates.
- Maintain up-to-date knowledge of the products/services offered and industry trends.
Requirements
- Proven experience in telemarketing, sales, or customer service roles.
- Strong verbal communication and active listening skills.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team in a dynamic environment.
- Excellent organizational skills and attention to detail.
- Results-driven with a track record of meeting or exceeding targets.
- High level of professionalism and ethical conduct.
- Ability to adapt communication style to various audiences.
Similar Job Titles
- Telemarketer
- Sales Representative
- Fundraising Consultant
- Outbound Sales Agent
- Donation Solicitor
- Customer Service Representative
- Inside Sales Associate
- Call Center Agent
