Job Brief
The Telemarketer Supervisor plays a crucial role in leading and managing a team of telemarketers to achieve sales targets and enhance customer engagement. This position requires a proven track record of sales experience, strong leadership abilities, and effective communication skills. The Telemarketer Supervisor will oversee daily operations, implement best practices, and drive performance through training and motivation of the sales team.
Responsibilities
- Supervise and coordinate the activities of telemarketers to ensure sales goals are met.
- Develop and implement training programs to enhance the skills of telemarketing staff.
- Monitor call metrics and sales performance to identify areas for improvement.
- Conduct performance evaluations and provide constructive feedback to team members.
- Manage budgeting and accounting processes related to telemarketing operations.
- Collaborate with marketing teams to align telemarketing strategies with overall sales goals.
- Resolve customer inquiries and complaints effectively to improve customer satisfaction.
- Maintain accurate records of sales activities and prepare reports for upper management.
Requirements
- Proven experience in telemarketing or sales, with a minimum of 2-3 years in a supervisory role.
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Excellent verbal and written communication skills.
- Proficiency in CRM software and telemarketing tools.
- Strong analytical skills to assess performance metrics and make data-driven decisions.
- Ability to handle budgeting and financial reporting.
- Knowledge of sales techniques and customer relationship management.
- Bachelor’s degree in business, marketing, or related field is preferred.
Similar Job Titles
- Telemarketing Manager
- Outbound Sales Supervisor
- Call Center Supervisor
- Sales Team Lead
- Tele-sales Supervisor
- Inside Sales Supervisor
- Telemarketing Operations Manager
- Lead Generation Supervisor
