Job Brief
We are seeking a dedicated Redcap professional to manage baggage handling services at transportation terminals and hospitality establishments. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to efficiently coordinate the logistics of luggage management. This role requires previous experience in a similar position and a commitment to ensuring a seamless and enjoyable experience for travelers and guests.
Responsibilities
- Efficiently receive, transport, and deliver baggage for travelers at terminals and hotels.
- Assist guests with luggage handling, ensuring safety and security of personal belongings.
- Maintain organized baggage storage areas and assist in inventory management.
- Collaborate with transportation staff to coordinate timely baggage transfers.
- Provide exceptional customer service, addressing guest inquiries and concerns professionally.
- Adhere to safety protocols and company policies regarding luggage handling.
- Monitor and report any lost or damaged baggage to the appropriate authorities.
Requirements
- Previous experience in baggage handling or a related customer service role.
- Strong communication and interpersonal skills.
- Ability to lift heavy items and operate necessary equipment safely.
- Knowledge of safety regulations and best practices in luggage handling.
- Proficiency in basic computer skills for tracking and reporting purposes.
- High school diploma or equivalent; additional certifications in logistics or hospitality are a plus.
- Flexibility to work various shifts, including evenings and weekends.
Similar Job Titles
- Baggage Handler
- Luggage Attendant
- Porter
- Bell Attendant
- Ground Services Agent
- Transportation Coordinator
- Guest Services Representative
- Logistics Support Specialist
