Job Brief
As a Poker Room Supervisor, you will play a pivotal role in overseeing and coordinating the daily operations within the poker room of a casino. Your primary responsibilities will include supervising staff, ensuring fair gameplay, and providing exceptional guest services. This position requires strong leadership skills, a thorough understanding of poker rules and regulations, and the ability to handle high-pressure situations effectively. Candidates should possess experience in the gaming industry, particularly in poker operations, and exhibit excellent communication and interpersonal skills.
Responsibilities
- Supervise and coordinate activities of dealers and staff in the poker room to ensure optimal operational efficiency.
- Circulate among tables to monitor gameplay, address player inquiries, and ensure compliance with gaming regulations.
- Verify and pay off jackpots accurately while maintaining detailed records of transactions.
- Conduct regular inspections of poker tables and equipment to ensure proper functionality and safety standards.
- Plan and organize promotional activities and special events to enhance guest engagement and satisfaction.
- Train and mentor new staff members in poker rules, customer service, and operational procedures.
- Assist in resolving disputes and complaints from players in a professional manner.
- Collaborate with management to develop strategies for improving service quality and operational efficiency.
Requirements
- High school diploma or equivalent; relevant certification in gaming or hospitality preferred.
- Minimum of 2-3 years of experience in a supervisory role within a casino or gaming environment.
- In-depth knowledge of poker games, rules, and regulations.
- Strong leadership and team management skills with a focus on employee development.
- Excellent verbal and written communication skills for effective interaction with guests and staff.
- Ability to work flexible hours, including nights, weekends, and holidays as required.
- Proficient in using gaming software and point-of-sale systems.
- Strong problem-solving skills and the ability to manage multiple tasks in a fast-paced environment.
Similar Job Titles
- Casino Floor Supervisor
- Gaming Supervisor
- Poker Room Manager
- Table Games Supervisor
- Poker Operations Manager
- Gaming Operations Supervisor
- Poker Dealer Supervisor
- Casino Shift Supervisor
