Job Brief
As a PBX Operator, you will expertly manage telephone business systems and switchboards to facilitate the efficient relay of incoming, outgoing, and interoffice calls. This role requires strong communication skills, attention to detail, and the ability to provide quality information to callers while accurately recording messages. The ideal candidate will have prior experience in telecommunications and exceptional customer service skills.
Responsibilities
- Operate and maintain PBX systems and telephone switchboards to handle calls effectively.
- Answer and direct incoming calls to the appropriate personnel or departments.
- Facilitate outgoing calls and ensure clarity in communication.
- Provide information to callers regarding company services and procedures.
- Record and relay messages accurately to ensure prompt follow-up.
- Monitor call activity and maintain records of communications.
- Assist with troubleshooting telephone system issues and coordinate repairs as necessary.
- Maintain confidentiality and professionalism at all times while handling sensitive information.
Requirements
- Proven experience as a PBX Operator, receptionist, or within a similar role.
- Familiarity with telephone systems and switchboard operations.
- Strong verbal and written communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficient in using computer systems and office software.
- Excellent customer service skills with a focus on caller satisfaction.
- High school diploma or equivalent; additional certification in telecommunications is a plus.
Similar Job Titles
- Telephone Operator
- Switchboard Operator
- Communications Operator
- Call Center Operator
- Receptionist
- Telecommunications Operator
- Customer Service Representative
- Front Desk Operator
