Job Brief
As an Order Desk Clerk, you will be responsible for efficiently receiving and processing incoming orders for materials, merchandise, services, and more. This role requires excellent communication skills and attention to detail, as you will inform customers about order receipt, pricing, shipping dates, and any potential delays. Ideal candidates will possess strong organizational skills and have experience in customer service and order management.
Responsibilities
- Receive and process orders via mail, phone, fax, and electronic means.
- Inform customers of order details, including prices, shipping dates, and delays.
- Prepare contracts and order confirmations for customer review.
- Handle customer complaints and provide appropriate solutions.
- Maintain accurate records of incoming orders and customer interactions.
- Collaborate with other departments to ensure timely delivery of orders.
- Update and manage order tracking systems as necessary.
- Assist with inventory management and stock replenishment as required.
Requirements
- High school diploma or equivalent; additional education or certifications in business or customer service is a plus.
- Proven experience in order processing or customer service roles.
- Strong communication skills, both verbal and written, with a focus on customer satisfaction.
- Proficiency in order management software and Microsoft Office Suite.
- Excellent organizational skills and attention to detail.
- Able to multitask and handle a high volume of orders efficiently.
- Familiarity with inventory management and logistics processes is preferred.
Similar Job Titles
- Order Processing Clerk
- Customer Service Representative
- Sales Order Clerk
- Order Entry Specialist
- Logistics Coordinator
- Order Management Associate
- Sales Support Coordinator
- Client Order Specialist
