Job Brief
The Network Support Manager plays a crucial role in overseeing an organization’s local area network (LAN), wide area network (WAN), and data communications infrastructure. This position requires a seasoned professional with extensive experience in installing, configuring, and maintaining network systems, including physical and virtual servers. The ideal candidate will possess strong analytical skills for monitoring system performance, verifying hardware integrity, and ensuring optimal network functionality. Proficiency in software installation, upgrade management, and user access control is essential, alongside a commitment to maintaining system security and efficiency.
Responsibilities
- Install, configure, and maintain LAN and WAN infrastructures to ensure seamless connectivity.
- Monitor system performance and verify the integrity and availability of hardware and network resources.
- Review and analyze system and application logs to ensure scheduled jobs, including backups, are completed successfully.
- Assess network and server resource consumption, implementing strategies to optimize performance.
- Control user access and manage permissions to safeguard network security.
- Install and upgrade software applications while ensuring compliance with licensing agreements.
- Assist in network modeling, analysis, and planning to enhance communication efficiency.
- Coordinate with hardware and software vendors to resolve technical issues and implement improvements.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience as a Network Support Manager or in a similar network management role.
- Strong knowledge of network hardware and software protocols, including TCP/IP, DNS, and DHCP.
- Familiarity with virtualization technologies and server management.
- Experience with network monitoring tools and performance optimization techniques.
- Certifications such as Cisco Certified Network Associate (CCNA) or CompTIA Network+ preferred.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills to collaborate with IT teams and end-users.
Similar Job Titles
- Network Operations Manager
- IT Network Manager
- Network Systems Administrator
- Network Infrastructure Manager
- Network Services Manager
- IT Network Support Supervisor
- Telecommunications Manager
- Network Support Engineer
