Job Brief
As a Motel Front Desk Attendant, you will be the first point of contact for guests, responsible for providing exceptional customer service while managing reservations, check-ins, and check-outs. Your role involves welcoming guests, assigning rooms, handling payments, and ensuring a smooth operational flow. Ideal candidates will possess strong communication skills, attention to detail, and a friendly demeanor, with prior experience in hospitality or customer service being highly valued.
Responsibilities
- Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
- Register guests and assign rooms, ensuring accurate information is recorded.
- Issue room keys or cards and provide necessary information about hotel amenities.
- Handle phone calls and messages, promptly addressing guest inquiries and requests.
- Maintain accurate records of occupied rooms, guest accounts, and payment transactions.
- Process reservations, including making and confirming bookings through various platforms.
- Present statements to departing guests and collect payments, ensuring accuracy and efficiency.
- Assist with resolving any guest complaints or issues in a timely and professional manner.
- Manage inventory of supplies and report any maintenance issues to management.
Requirements
- High school diploma or equivalent; additional education in hospitality is a plus.
- Proven experience in a front desk or customer service role, preferably in the hotel industry.
- Strong communication and interpersonal skills, with a customer-focused mindset.
- Proficiency in using hotel management software and point-of-sale systems.
- Ability to multitask and work effectively in a fast-paced environment.
- Basic math skills for handling transactions and payments accurately.
- Availability to work flexible hours, including evenings, weekends, and holidays.
- Strong attention to detail and problem-solving abilities.
Similar Job Titles
- Hotel Receptionist
- Guest Services Agent
- Front Desk Clerk
- Lobby Attendant
- Reservation Agent
- Front Office Associate
- Customer Service Representative
- Hospitality Associate
