Job Brief
The Insurance Collector is responsible for managing delinquent accounts, ensuring timely collections, and maintaining accurate records. This role requires proactive communication with customers via mail, telephone, or in-person visits to solicit payments. The ideal candidate will possess strong negotiation skills, attention to detail, and a solid understanding of collection processes. Experience in the insurance industry or financial services is preferred, along with proficiency in account management software.
Responsibilities
- Contact customers with delinquent accounts to inform them of outstanding balances and solicit payment.
- Receive payments and accurately post amounts to customer accounts.
- Prepare and send statements to credit departments if customers fail to respond to collection efforts.
- Initiate repossession proceedings or service disconnection as necessary.
- Maintain detailed records of collection activities and the status of accounts.
- Resolve customer inquiries and disputes related to payment and account status.
- Collaborate with internal departments to address account discrepancies and ensure customer satisfaction.
- Stay updated on industry regulations and best practices in debt collection.
Requirements
- High school diploma or equivalent; associate’s or bachelor’s degree in finance, business, or a related field is a plus.
- Proven experience as an insurance collector or in a similar role within the financial services sector.
- Strong communication and negotiation skills, with the ability to handle sensitive conversations professionally.
- Familiarity with collection software and accounting systems.
- Knowledge of relevant laws and regulations pertaining to debt collection.
- Excellent organizational skills and attention to detail.
- Ability to work independently and manage time effectively to meet collection goals.
Similar Job Titles
- Debt Collector
- Accounts Receivable Specialist
- Collection Agent
- Credit and Collections Representative
- Billing Specialist
- Delinquent Accounts Specialist
- Financial Collections Officer
- Recovery Specialist
