Job Brief
The Information Operator plays a vital role in providing accurate and timely information to customers by accessing various directories, including alphabetical and geographical resources. This role requires effective communication skills and the ability to handle diverse inquiries, including special billing requests, emergency calls, and assistance for individuals with disabilities. The ideal candidate should possess customer service experience and a keen attention to detail to ensure customer satisfaction.
Responsibilities
- Provide information to customers by utilizing alphabetical, geographical, and other relevant directories.
- Assist customers with special billing requests, including third-party charges and credits for incorrectly dialed numbers.
- Handle emergency calls with professionalism and urgency while ensuring customer safety.
- Support children and individuals with physical disabilities in making telephone calls.
- Maintain accurate records of customer interactions and inquiries.
- Respond to customer questions and concerns in a timely manner to enhance customer experience.
- Collaborate with team members to improve service delivery and efficiency.
Requirements
- High school diploma or equivalent; additional education in communications or customer service is a plus.
- Proven experience in customer service or a related field, preferably in telecommunications.
- Strong verbal communication skills and the ability to convey information clearly.
- Proficient in using computer systems and software for data entry and information retrieval.
- Ability to remain calm and effective in high-pressure situations, especially during emergencies.
- Familiarity with billing processes and procedures is advantageous.
- Excellent problem-solving skills and attention to detail.
Similar Job Titles
- Customer Service Operator
- Telephone Information Specialist
- Call Center Representative
- Telecommunications Operator
- Information Services Representative
- Directory Assistance Operator
- Contact Center Associate
- Help Desk Operator
