Job Brief
The Hotel Operations Manager oversees daily operations within a hotel, ensuring exceptional guest experiences while maintaining operational efficiency. This role involves planning, directing, and coordinating various activities related to lodging and accommodations. The ideal candidate will possess extensive experience in hotel management, strong leadership skills, and a proven ability to enhance guest satisfaction and drive profitability.
Responsibilities
- Manage all aspects of hotel operations, including front desk, housekeeping, and maintenance departments.
- Develop and implement operational policies and procedures to enhance guest service and streamline processes.
- Monitor and analyze hotel performance metrics to drive continuous improvement.
- Ensure compliance with health and safety regulations, as well as company policies.
- Train, mentor, and supervise staff to deliver high-quality service and achieve operational goals.
- Manage budgeting and financial forecasting to optimize revenue and control expenses.
- Address guest inquiries and complaints promptly to maintain high satisfaction levels.
- Collaborate with marketing and sales teams to create promotional strategies and packages.
Requirements
- Bachelor’s degree in Hospitality Management, Business Administration, or related field.
- Minimum of 5 years of experience in hotel operations or management roles.
- Strong leadership and team management skills.
- Proficiency in hotel management software and property management systems.
- Excellent communication and interpersonal abilities.
- Strong problem-solving skills and the ability to work under pressure.
- Knowledge of budgeting, financial management, and revenue optimization.
- Certification from a recognized hospitality organization is a plus.
Similar Job Titles
- Hotel Manager
- Operations Manager
- Assistant Hotel Manager
- Front Office Manager
- Director of Hotel Operations
- General Manager
- Resort Manager
- Lodging Manager
