Job Brief
The Gas Distribution and Emergency Clerk is responsible for providing exceptional customer service by responding to routine inquiries regarding gas distribution services, products, and related concerns. This role involves effectively handling customer complaints and ensuring accurate information dissemination in a timely manner. Ideal candidates will possess strong communication skills, attention to detail, and a commitment to maintaining safety and efficiency within gas distribution operations.
Responsibilities
- Interact with customers to provide accurate and timely information regarding gas distribution services and products.
- Handle and resolve general customer complaints, ensuring a high level of satisfaction.
- Document customer interactions and maintain detailed records of inquiries and resolutions.
- Assist in the coordination of emergency response efforts by providing essential information to relevant teams.
- Update and maintain customer databases and service records for accuracy and compliance.
- Collaborate with cross-functional teams to improve service delivery and customer experience.
- Follow established protocols and procedures to ensure safety and regulatory compliance within the organization.
- Provide feedback on customer trends and service issues to management for continuous improvement.
Requirements
- High school diploma or equivalent; associate degree in a related field preferred.
- Proven experience in a customer service role, preferably in the gas distribution or utility sector.
- Strong verbal and written communication skills to interact effectively with customers and team members.
- Proficiency in customer relationship management (CRM) software and Microsoft Office Suite.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Knowledge of gas distribution systems and emergency procedures is an advantage.
- Excellent problem-solving skills and a customer-focused mindset.
- Certification in customer service or emergency response training is a plus.
Similar Job Titles
- Gas Utility Clerk
- Customer Service Representative – Gas Services
- Utility Emergency Response Associate
- Gas Distribution Customer Support Specialist
- Service Desk Representative – Gas Distribution
- Gas Operations Clerk
- Customer Care Agent – Energy Services
- Gas Customer Service Agent
