Job Brief
As an Exchange Teller, you will be responsible for efficiently receiving and disbursing money, ensuring accurate record-keeping of all financial transactions involving cash and negotiable instruments. This role requires a detail-oriented individual with strong customer service skills and prior experience in a financial institution. Your ability to handle monetary transactions accurately while providing exceptional service will be key to your success.
Responsibilities
- Process customer transactions including deposits, withdrawals, and currency exchanges accurately and efficiently.
- Maintain accurate records of all monetary transactions and ensure compliance with financial regulations.
- Provide excellent customer service by addressing inquiries and resolving issues promptly.
- Manage cash drawers, ensuring accurate cash handling and balancing at the end of each shift.
- Identify customer needs and recommend appropriate financial products or services.
- Assist in the training of new staff on teller procedures and best practices.
- Monitor and report any suspicious activities or discrepancies in transactions.
- Stay updated on financial policies, procedures, and industry trends to ensure compliance and efficiency.
Requirements
- High school diploma or equivalent; associate degree in finance or related field preferred.
- Proven experience as a teller or in a customer service role within a financial institution.
- Strong mathematical skills and attention to detail in cash handling.
- Proficiency in using banking software and Microsoft Office Suite.
- Excellent communication and interpersonal skills to interact effectively with customers.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Knowledge of financial regulations and compliance standards.
Similar Job Titles
- Bank Teller
- Customer Service Representative
- Cashier
- Financial Services Associate
- Currency Exchange Specialist
- Retail Banking Associate
- Front Desk Associate
- Transaction Processor
