Job Brief
The Dry Cleaning Counter Clerk plays a vital role in providing exceptional customer service in a fast-paced environment. This position involves receiving and processing customer orders for dry cleaning services, repairs, and rentals. The ideal candidate should possess strong communication skills, attention to detail, and a customer-oriented mindset, ensuring a seamless transaction experience. Previous experience in retail or customer service is preferred, along with the ability to handle cash and electronic payments effectively.
Responsibilities
- Greet customers warmly and assist them with placing orders for dry cleaning, repairs, and rentals.
- Explain available services and pricing options to customers, ensuring clear understanding.
- Calculate costs for services rendered and process payments accurately using cash registers or point-of-sale systems.
- Maintain an organized and clean counter area to enhance the customer experience.
- Track and manage incoming and outgoing orders, ensuring timely processing and delivery.
- Address customer inquiries and resolve issues promptly to ensure satisfaction.
- Assist with inventory management and restocking of supplies as needed.
- Adhere to company policies and procedures to maintain operational efficiency and compliance.
Requirements
- High school diploma or equivalent; additional education in customer service or retail is a plus.
- Proven experience in a customer service role, preferably in a retail or dry cleaning environment.
- Strong communication and interpersonal skills to effectively interact with customers.
- Detail-oriented with strong organizational skills to manage multiple tasks simultaneously.
- Ability to work flexible hours, including weekends and holidays, as needed.
- Familiarity with cash handling and point-of-sale systems.
- Basic knowledge of dry cleaning processes and garment care is advantageous.
- Ability to lift and carry items up to 25 pounds and stand for extended periods.
Similar Job Titles
- Customer Service Associate
- Dry Cleaning Associate
- Counter Sales Clerk
- Laundry Attendant
- Service Desk Representative
- Textile Care Specialist
- Clothing Care Clerk
- Front Desk Attendant
