Job Brief
As a Directory Assistance Operator, you will be responsible for providing accurate and timely information to customers seeking assistance with telephone directory inquiries. This role requires excellent communication skills and the ability to navigate various directories, including alphabetical and geographical listings. You will assist customers with special billing requests, handle emergency calls, and support individuals with special needs, ensuring a high level of customer service and satisfaction.
Responsibilities
- Provide directory assistance by accessing and retrieving information from various directories.
- Assist customers with special billing requests, including third-party charges and credits for incorrect calls.
- Handle emergency calls with sensitivity and urgency, providing necessary information and support.
- Guide children and individuals with disabilities in making telephone calls, ensuring clear communication.
- Maintain up-to-date knowledge of directory systems and billing processes to enhance customer service.
- Document customer interactions and resolve any issues or inquiries effectively.
- Work collaboratively with team members to improve service efficiency and customer satisfaction.
Requirements
- High school diploma or equivalent; relevant experience in customer service or telecommunications is preferred.
- Strong verbal communication and active listening skills.
- Proficient in using directory assistance software and telephone systems.
- Ability to manage multiple tasks and work in a fast-paced environment.
- Familiarity with billing processes and problem resolution techniques.
- Empathy and patience in assisting customers with diverse needs.
- Ability to work flexible hours, including evenings and weekends as required.
Similar Job Titles
- Directory Assistance Representative
- Customer Service Operator
- Telecommunications Operator
- Call Center Support Specialist
- Information Services Operator
- Telephone Directory Operator
- Customer Care Agent
- Emergency Call Operator
