Job Brief
The Customer Complaint Clerk plays a vital role in enhancing customer satisfaction by effectively responding to inquiries and resolving complaints related to products and services. This position requires a detail-oriented individual with strong communication skills who can provide scripted information and handle general customer service issues. Ideal candidates will possess experience in a customer service environment and demonstrate a commitment to delivering high-quality support.
Responsibilities
- Interact with customers to address inquiries and provide scripted responses regarding products and services.
- Handle and resolve general customer complaints in a professional and timely manner.
- Document customer interactions and maintain accurate records of complaints and resolutions.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Collaborate with team members to identify trends in customer feedback and recommend improvements.
- Utilize customer service software and tools to track interactions and maintain data integrity.
- Provide feedback to management on recurring issues and suggest enhancements to service processes.
Requirements
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Proven experience in a customer service role, preferably in a complaint resolution setting.
- Strong verbal and written communication skills, with the ability to convey information clearly.
- Proficient in using customer relationship management (CRM) software and other relevant tools.
- Ability to handle difficult conversations and de-escalate tense situations effectively.
- Excellent problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and manage multiple priorities.
Similar Job Titles
- Customer Service Representative
- Client Support Specialist
- Customer Relations Associate
- Complaint Resolution Specialist
- Customer Care Agent
- Customer Support Clerk
- Service Desk Representative
- Customer Experience Associate
