Job Brief
As a Correspondence Transcriber, you will play a crucial role in facilitating effective communication by composing letters and electronic correspondence in response to requests related to merchandise, damage claims, credit inquiries, delinquent accounts, incorrect billings, and unsatisfactory services. The ideal candidate will possess strong writing skills, attention to detail, and the ability to gather and analyze data to prepare accurate and informative replies. This position requires prior experience in a similar role and proficiency in using word processing and communication software.
Responsibilities
- Compose clear and professional letters and electronic correspondence in response to customer inquiries and requests.
- Gather and analyze relevant data to formulate accurate replies to merchandise and service-related issues.
- Address damage claims, credit issues, delinquent accounts, and incorrect billings effectively.
- Maintain a high standard of written communication to ensure customer satisfaction and retention.
- Collaborate with other departments to resolve complex issues and provide comprehensive responses.
- Review and edit correspondence for clarity, grammar, and adherence to company policies.
- Utilize customer relationship management (CRM) systems to track correspondence and follow-up actions.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
Requirements
- Proven experience as a Correspondence Transcriber or in a similar writing-focused role.
- Exceptional writing, editing, and proofreading skills with a keen eye for detail.
- Proficiency in Microsoft Office Suite or similar word processing software.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Excellent communication skills, both written and verbal.
- Familiarity with customer service principles and practices.
- Ability to gather and interpret data effectively to support correspondence accuracy.
- High level of professionalism and commitment to confidentiality.
Similar Job Titles
- Correspondence Specialist
- Letter Writer
- Customer Service Correspondent
- Claims Correspondent
- Document Transcriber
- Customer Relations Writer
- Administrative Correspondence Assistant
- Client Communication Specialist
