Job Brief
The Correspondence Representative plays a vital role in managing customer communications by composing accurate and professional letters or electronic correspondence in response to inquiries regarding merchandise, damage claims, credit issues, delinquent accounts, incorrect billings, and unsatisfactory services. This position requires excellent communication skills, attention to detail, and the ability to gather and analyze data to ensure effective replies. The ideal candidate should possess a strong background in customer service and written communication, contributing to a positive customer experience and resolution of issues.
Responsibilities
- Compose clear and concise letters or emails to address customer inquiries and concerns regarding merchandise and services.
- Gather and analyze customer data to formulate appropriate responses to requests for information.
- Handle damage claims and credit requests by reviewing relevant documentation and providing timely feedback.
- Manage communications related to delinquent accounts and incorrect billings to ensure customer satisfaction.
- Collaborate with other departments to resolve customer issues and improve service quality.
- Maintain accurate records of correspondence and customer interactions for future reference.
- Continuously evaluate and improve correspondence processes to enhance efficiency and effectiveness.
Requirements
- Proven experience in customer service or a related field, with a focus on written communication.
- Strong proficiency in composing professional correspondence in a clear and articulate manner.
- Ability to gather, analyze, and present data related to customer inquiries effectively.
- Familiarity with billing processes, credit management, and damage claim protocols.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks effectively.
- Proficient in using customer relationship management (CRM) software and Microsoft Office Suite.
- Strong interpersonal skills, with the ability to work collaboratively in a team environment.
- High school diploma or equivalent; additional education in business administration or communications is a plus.
Similar Job Titles
- Customer Service Representative
- Communications Specialist
- Client Relations Associate
- Claims Processing Agent
- Billing Specialist
- Customer Support Agent
- Service Coordinator
- Correspondence Coordinator
