Job Brief
The Classified Ad Clerk is responsible for efficiently receiving and processing incoming orders for classified advertisements, materials, merchandise, and services. This role requires excellent communication skills, attention to detail, and proficiency in handling customer inquiries via various channels including phone, email, and fax. The ideal candidate will possess a strong background in customer service and demonstrate the ability to manage multiple tasks effectively while ensuring a high level of customer satisfaction.
Responsibilities
- Receive and process classified ad orders through mail, phone, fax, and electronic means.
- Inform customers of order receipt, pricing, shipping dates, and any potential delays.
- Prepare contracts and ensure compliance with company policies and procedures.
- Address and resolve customer complaints in a professional and timely manner.
- Maintain accurate records of orders and customer interactions in the database.
- Collaborate with other departments to ensure seamless order fulfillment.
- Provide exceptional customer service to enhance customer relations and retention.
- Stay updated on industry trends and best practices related to advertising and customer service.
Requirements
- High school diploma or equivalent; additional education in business administration or a related field is a plus.
- Proven experience in customer service or sales, preferably in a classified advertising environment.
- Strong knowledge of order processing systems and customer relationship management (CRM) software.
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Detail-oriented with strong organizational and time management skills.
- Proficient in Microsoft Office Suite and other relevant software applications.
- Ability to work independently and as part of a team to meet deadlines.
Similar Job Titles
- Ad Sales Coordinator
- Advertising Order Clerk
- Classified Sales Representative
- Order Processing Specialist
- Customer Service Associate
- Sales Support Clerk
- Advertising Coordinator
- Client Services Representative
