Job Brief
We are seeking a detail-oriented Car Rental Agent to join our team. The ideal candidate will have experience in customer service and a strong understanding of vehicle rentals. This role involves managing rental transactions, providing customers with information on available vehicles, and processing payments efficiently. The Car Rental Agent will play a critical role in ensuring customer satisfaction and will contribute to the overall success of our rental operations.
Responsibilities
- Greet customers in a professional manner and assess their rental needs.
- Receive and process rental orders, including repairs and services.
- Provide detailed information about available vehicle options and rental terms.
- Calculate rental costs and process payments accurately.
- Assist customers with vehicle selection and answer any questions regarding features and services.
- Maintain accurate records of rental transactions and customer interactions.
- Ensure the cleanliness and readiness of rental vehicles for customer pick-up.
- Handle customer complaints and resolve issues to ensure a positive rental experience.
Requirements
- High school diploma or equivalent; additional education in hospitality or business is a plus.
- Proven experience in customer service or sales, preferably in the car rental or automotive industry.
- Strong communication and interpersonal skills.
- Basic mathematical skills for calculating rental costs and processing payments.
- Familiarity with rental management software and point-of-sale systems.
- Ability to work flexible hours, including weekends and holidays.
- Valid driver’s license and clean driving record.
Similar Job Titles
- Rental Sales Agent
- Vehicle Rental Specialist
- Customer Service Representative – Car Rentals
- Car Rental Associate
- Automotive Rental Consultant
- Car Hire Agent
- Rental Operations Agent
- Transportation Rental Specialist
