Job Brief
As a Bellstaff, you will play a vital role in enhancing the guest experience by efficiently managing luggage and providing outstanding customer service at transportation terminals or hospitality establishments. The ideal candidate will possess strong interpersonal skills, a commitment to guest satisfaction, and the ability to handle multiple tasks in a fast-paced environment. Previous experience in hospitality or customer service roles is preferred.
Responsibilities
- Greet and assist guests upon arrival and departure, ensuring a warm and welcoming atmosphere.
- Handle and transport guest luggage to and from rooms, vehicles, and storage areas efficiently.
- Provide information regarding hotel services, local attractions, and travel arrangements to guests.
- Coordinate with the front desk and housekeeping to ensure timely delivery of luggage and services.
- Maintain the cleanliness and organization of the lobby and baggage handling areas.
- Assist with the loading and unloading of luggage from vehicles and transportation services.
- Perform other related duties as assigned to ensure a seamless guest experience.
Requirements
- High school diploma or equivalent; further education in hospitality or related fields is a plus.
- Proven experience in customer service or hospitality roles.
- Strong communication and interpersonal skills with a focus on guest satisfaction.
- Ability to lift and carry heavy luggage, with physical stamina to perform the duties of the role.
- Basic knowledge of local attractions and transportation options.
- Flexibility to work evenings, weekends, and holidays as needed.
- Valid driver’s license may be required for certain positions.
Similar Job Titles
- Bell Attendant
- Bellboy
- Porter
- Luggage Handler
- Guest Services Attendant
- Valet Attendant
- Concierge Assistant
- Hotel Bellman
