Job Brief
The Automotive Service Writer serves as a vital link between customers and the automotive service department. This role involves receiving service orders, providing detailed descriptions of available repair options, calculating costs, and processing payments. The ideal candidate will possess strong customer service skills, technical knowledge of automotive services, and experience in a fast-paced environment. Effective communication and organizational abilities are essential for managing multiple customer interactions and ensuring a smooth service process.
Responsibilities
- Greet customers and assess their automotive service needs to provide tailored solutions.
- Document service requests and accurately input data into the service management system.
- Explain service options and pricing to customers, ensuring transparency and understanding.
- Coordinate with technicians to relay customer concerns and service requirements.
- Prepare and present detailed estimates for repairs and services to customers.
- Process payments and manage transactions in accordance with company policies.
- Maintain accurate records of customer interactions and service histories.
- Follow up with customers post-service to ensure satisfaction and encourage repeat business.
Requirements
- High school diploma or equivalent; additional automotive education or certification is a plus.
- Proven experience as a service advisor or in a similar customer service role in the automotive industry.
- Strong knowledge of automotive systems and repair processes.
- Excellent communication and interpersonal skills to effectively engage with customers.
- Proficiency in using service management software and basic computer applications.
- Ability to multitask and prioritize work in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Valid driver’s license and clean driving record may be required.
Similar Job Titles
- Automotive Service Advisor
- Service Consultant
- Service Receptionist
- Automotive Service Coordinator
- Customer Service Representative – Automotive
- Service Writer
- Repair Order Writer
- Automotive Service Associate
