Job Brief
As an Auto Service Dispatcher, you will play a crucial role in coordinating and scheduling the dispatch of workers, equipment, and service vehicles to ensure timely and efficient operations. You will be responsible for managing service calls, overseeing work progress, and communicating effectively with technicians and customers. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a background in automotive services or logistics.
Responsibilities
- Schedule and dispatch service technicians to jobs based on priority and availability.
- Utilize radio, telephone, or computer systems to transmit assignments and instructions.
- Monitor the progress of service calls and ensure timely completion of tasks.
- Compile and maintain records of work activities, service reports, and vehicle maintenance.
- Communicate effectively with customers to provide updates and resolve inquiries.
- Coordinate emergency repairs and service requests as they arise.
- Analyze operational data to improve dispatch efficiency and service delivery.
- Assist in training new dispatch staff and developing standard operating procedures.
Requirements
- High school diploma or equivalent; further education in logistics or automotive service preferred.
- Proven experience as a dispatcher or in a similar role within the automotive industry.
- Strong communication and interpersonal skills, with a focus on customer service.
- Proficiency in using dispatch software and scheduling tools.
- Ability to handle multiple tasks simultaneously and work in a fast-paced environment.
- Knowledge of automotive repair processes and terminology is an advantage.
- Strong problem-solving skills and the ability to make quick decisions under pressure.
- Valid driver’s license and clean driving record.
Similar Job Titles
- Service Coordinator
- Logistics Dispatcher
- Fleet Dispatcher
- Service Operations Dispatcher
- Automotive Dispatcher
- Repair Service Dispatcher
- Dispatch Supervisor
- Field Service Dispatcher
