Job Brief
The Apartment Rental Clerk plays a vital role in managing rental transactions and customer inquiries in residential leasing environments. This position involves receiving orders for repairs, rentals, and services, while providing detailed descriptions of available options and computing costs. Ideal candidates will possess strong customer service skills, attention to detail, and the ability to handle payment processing efficiently. A background in property management or real estate is preferred, along with excellent communication skills to interact with potential tenants and service providers.
Responsibilities
- Receive and process rental orders and service requests from clients in person and over the phone.
- Provide accurate information regarding available rental options, amenities, and pricing.
- Compute costs, issue receipts, and accept payments for rental transactions.
- Maintain up-to-date records of tenant inquiries, service requests, and rental agreements.
- Coordinate with maintenance teams for timely repairs and service fulfillments.
- Assist potential tenants with application processes and lease agreements.
- Respond to customer inquiries and resolve issues in a timely manner.
- Ensure compliance with company policies and local housing regulations.
Requirements
- High school diploma or equivalent; additional education in real estate or property management is a plus.
- Proven experience in customer service or a similar role in property management.
- Strong organizational skills with attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Familiarity with rental management software and payment processing systems.
- Ability to handle cash transactions and maintain financial records.
- Basic understanding of residential leasing laws and regulations.
- Strong problem-solving abilities and a customer-centric attitude.
Similar Job Titles
- Leasing Agent
- Property Management Clerk
- Rental Coordinator
- Tenant Services Clerk
- Leasing Consultant
- Rental Office Assistant
- Property Rental Assistant
- Residential Leasing Associate
