Job Brief
The Airplane Charter Clerk plays a crucial role in facilitating the chartering of aircraft by managing customer orders for repairs, rentals, and related services. This position requires strong communication skills, attention to detail, and a customer-centric approach to effectively describe available options, compute costs, and process payments. Ideal candidates will possess experience in the aviation industry and demonstrate proficiency in customer service and sales.
Responsibilities
- Receive and process orders for airplane charters, repairs, and rentals, ensuring all customer needs are met.
- Communicate effectively with clients to describe available service options and answer inquiries.
- Calculate costs for services and rentals, providing detailed quotes to customers.
- Process payments accurately and maintain financial records in compliance with company policies.
- Collaborate with maintenance and operations teams to ensure timely fulfillment of services.
- Maintain an organized database of customer information and service history.
- Stay updated on industry trends and regulations to provide informed recommendations to clients.
- Assist in marketing efforts to promote charter services and enhance customer engagement.
Requirements
- High school diploma or equivalent; additional certification in aviation or customer service is a plus.
- Proven experience in a customer service or sales role, preferably within the aviation industry.
- Strong communication and interpersonal skills to effectively engage with clients.
- Proficient in using order management and payment processing software.
- Detail-oriented with excellent organizational skills to manage multiple tasks simultaneously.
- Ability to work in a fast-paced environment and adapt to changing customer needs.
- Knowledge of aviation safety regulations and charter operations is advantageous.
- Basic mathematical skills for accurate cost calculations and financial transactions.
Similar Job Titles
- Charter Services Coordinator
- Aviation Service Clerk
- Flight Charter Specialist
- Aircraft Rental Agent
- Charter Operations Assistant
- Flight Services Representative
- Aircraft Service Agent
- Aviation Customer Service Representative
