Job Brief
As an Activities Concierge, you will be the primary point of contact for guests at a hotel, apartment, or office building, providing personalized services to enhance their experience. Your role involves assisting patrons with various requests, including transportation arrangements, entertainment bookings, and business services. The ideal candidate will possess strong communication skills, excellent organizational abilities, and a customer-centric attitude, ensuring that every guest’s needs are met promptly and efficiently.
Responsibilities
- Provide exceptional customer service by assisting guests with inquiries and requests.
- Coordinate transportation arrangements, including taxis, shuttles, and car rentals.
- Offer recommendations and reservations for local attractions, dining, and entertainment options.
- Take messages and relay important information to guests as needed.
- Monitor and fulfill guest requests for housekeeping and maintenance services.
- Maintain an updated knowledge of local events, attractions, and services to provide relevant information.
- Build and maintain relationships with local vendors and service providers to enhance guest offerings.
- Handle guest complaints or concerns with professionalism and efficiency.
Requirements
- High school diploma or equivalent; additional education in hospitality or customer service is a plus.
- Proven experience in a concierge or customer service role, preferably in the hospitality industry.
- Strong interpersonal and communication skills, both verbal and written.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Familiarity with local attractions, restaurants, and entertainment options.
- Proficient in using office software and reservation systems.
- Excellent problem-solving skills and a proactive approach to guest service.
- Fluency in multiple languages is an advantage.
Similar Job Titles
- Guest Services Coordinator
- Concierge Associate
- Hotel Concierge
- Client Services Specialist
- Hospitality Coordinator
- Front Desk Concierge
- Event Concierge
- Residential Concierge