Interview Questions to Hire Purser

As a recruiter, it’s essential to conduct a thorough interview to assess a candidate’s suitability for the Purser position. This interview questions template provides a structured approach to evaluating candidates based on their knowledge, experience, and ability to handle the challenges of the role.

The role of a Purser is vital for ensuring the smooth operation of cabin services, leading the cabin crew, and maintaining passenger safety and comfort during flights. Finding a Purser who possesses the necessary skills, experience, and qualifications is crucial for a company’s success.

Skill-Based Questions

1. How do you ensure that all cabin crew members adhere to safety protocols during a flight?
Goal: Look for a candidate’s understanding of safety regulations and their ability to mentor and supervise team members effectively.
2. What strategies do you use to manage and lead a diverse team of cabin crew?
Goal: Assess the candidate’s leadership style and their ability to promote teamwork and inclusivity among crew members.
3. Can you describe a time when you had to resolve a conflict between crew members? What was your approach?
Goal: Evaluate the candidate’s conflict resolution skills and their capacity to maintain a harmonious work environment.
4. What methods do you utilize to prioritize tasks during a busy flight?
Goal: Determine the candidate’s organizational skills and their ability to effectively manage time and workload.
5. How do you handle situations where you need to communicate important information to passengers in multiple languages?
Goal: Assess the candidate’s language proficiency and their strategies for effective communication in a multicultural environment.

Behavioral or Situational Questions

1. Describe a situation where you had to handle an emergency situation mid-flight. What actions did you take?
Goal: Look for the candidate’s ability to remain calm under pressure and their problem-solving skills in emergency scenarios.
2. How would you respond to a passenger who is not following the cabin crew’s instructions and is causing a disturbance?
Goal: Evaluate the candidate’s communication skills and their ability to enforce rules while maintaining passenger satisfaction.
3. Can you share an experience where you went above and beyond to ensure a passenger’s comfort? What did you do?
Goal: Assess the candidate’s commitment to exceptional customer service and their ability to identify and meet passenger needs.
4. What steps would you take if a passenger reported feeling unwell during the flight?
Goal: Look for an understanding of health protocols and the candidate’s ability to assess and respond to medical emergencies.
5. Imagine a scenario where there is a language barrier with a passenger. How would you facilitate effective communication?
Goal: Assess the candidate’s adaptability and creativity in overcoming communication challenges.

General Questions

1. What inspired you to pursue a career as a Purser, and why do you think you are a good fit for this role?
Goal: Look for passion and motivation for the role, as well as alignment with the airline’s values and mission.
2. What qualities do you believe are essential for a Purser to excel in their position?
Goal: Assess the candidate’s understanding of the role’s demands and the personal attributes they possess that align with those demands.
3. How do you stay updated with the latest aviation regulations and customer service trends?
Goal: Evaluate the candidate’s commitment to continuous learning and their proactive approach to staying informed in the industry.

Conclusion

In conclusion, conducting a thorough interview is crucial when hiring for a Purser position. The questions provided in this template serve as a solid foundation for assessing a candidate’s qualifications and experience. However, recruiters should feel free to modify or add to these questions based on their specific needs and the requirements of their organization.