Poor Communication After Onboarding – Unacceptable.
I originally worked with Lynna Luu at the Vancouver office. From the beginning, I kept getting the same recycled response: “Check our job board and let us know if something matches.” But the board is rarely current. I’ve spent time tailoring resumes and writing cover letters for jobs they later tell me are already filled even when they were just posted.
Out of frustration, I called to confirm if roles were still open. No one answered. No one called back. After Lynna stopped responding, I showed up in person and spoke to Kiefer. We shared being from Oklahoma, so I gave it another shot. Still, I got vague answers, “positions won’t open for another month,” or “just keep checking the job board.”
Eventually, I reached out to the Portland office. Same pattern. Told a recruiter would call. I even asked for names Faith, Marcellus, so I could follow up directly. Weeks passed. Silence.
And here’s the worst part: I gave these people my personal information to start onboarding. Sensitive details. For them to ghost me after that is not only disrespectful, it’s reckless. If you’re too busy to follow through, then don’t collect people’s private data under false pretenses.
This isn’t just bad customer service, it’s systemic disregard for job seekers. I’ve been professional. I’ve given every opportunity for this to be resolved privately. Now I’m posting this review because clearly, silence is all you’ll get unless you make noise.
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