I come to this studio all the time and am usually on time if not early. Today was the first time I’ve had an instructor be rude and deny me entry. I was a bit late, so I understand, however not only did Devon say I couldn’t come in, she did it in the rudest voice and way that you could, motioning for me to go out the door. It was embarrassing and I was shocked because normally the other instructors are so nice (Steph, Jeena and KD are all SO sweet).
It’s one thing to be a good instructor and another to be a nice person, customer service and hospitality is still a part of your job (something this instructor clearly doesn’t understand).
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