They especially do not care about the feelings and comfort of employees. The customer is always right, even if they baselessly accuses the employee of theft. After proving the employee’s innocence, there will be no apology from either the company or the client. You also need to carefully read the contract when signing, so that you are not forced to cooperate with them for another three months, when you no longer need their services.

UPDATE As claimed below, the problem would have been resolved free of charge. This is absolutely not the case! Completely crazy to dare to say that 250 euros is free. It must have been free of charge for him. Think before you leap before you do business with this company. It’s all fun until something goes wrong and you suffer damage. As a customer, you will soon receive an email stating that you yourself are the cause of the problem. The manager does everything he can to avoid having to contact his insurance company, something about which I have serious questions. What the cleaner says happened is the truth. No effort is made in any way to hear the customer’s version. Moreover, this all has to be done via email because answering the telephone is something this manager does not like to do (his own words). Their USP is supposedly that they are almost the only office that comes to the customer’s home to see what exactly needs to be cleaned, but this USP apparently does not apply after an entire top floor has been renovated. Not once has anyone been contacted to propose another tour to see what materials are available and how to clean. The cleaning lady in question no longer wanted to come to us, which I can certainly understand, but we wanted to have a constructive conversation on our side and also hear her side of the story so that it didn’t have to get to that point, but both the manager and the cleaning lady herself knows nothing about it. The solution was simply: she won’t come anymore and we have no one else. Ultimately, the damage was repaired by a friend of the manager and I had to hear through that friend that he still wanted to pay part of the costs (again, the manager himself did not bother to inform me about this). Special, because through insurance it would be the same outcome. Whether anything is invoiced to Dust & More at all? I have my doubts about that, but whatever. The office is open until 4:00 PM, but at 3:50 PM I already received a message that the office was closed. In the days that followed I did not receive a phone call back. An unfortunate incident, but the way in which such an incident is “managed” is even more unfortunate.

in this company “the customer is not King. The cleaning ladies are King”. These are the literal words of the manager. It would be very nice to be a cleaning lady here, less so for the customers who have to tolerate the “fickle” attitude of the cleaning ladies in question. Apparently being late every time is no problem. As a customer you have to wait for the agreed time to let the lady in. Several times a message was sent at the last minute that they would be 15 minutes late. We always made up for lost time by staying longer, but that is not always pleasant. After all, you don’t want to get in the way when the lady is present in the house… Sudden changes in the work schedule, which were decided by the cleaning lady herself (instead of always coming in the morning, the lady suddenly decided not to come until the afternoon). come, where we then received a message saying “you were not there at lunch”). We were also not informed in advance that the lady was suddenly coming in the afternoon. When we communicated this to Dust and More, they were apparently not aware that the lady had adjusted her own hours. Moreover, we received the laconic comment, I quote “yes ma’am, that is the mentality of those people. For us in Belgium, the importance of our work is number 1 or 2, for them it is somewhere at the bottom…” So it is It is clear that you as a customer are NOT King here. In any case, we have switched to another cleaning company for some time now, where we were not only welcomed with the red carpet by the company itself, but also by the cleaning lady in question. We are very happy to open the door for her because she is certainly a Queen to us!