Some of the carers were so kind and caring, going out of their way to look after my mum, they couldn’t do enough to make her comfortable. If the review was for those particular staff it would be a 5. The low rating I have given is because of our experience with the office staff. The morning after my mum died, one of them turned up unannounced early in the morning to collect their folder, and even though the office had been told and this was clearly the sole reason for their visit, the person pretended they didn’t know, collected the paperwork they needed, and left. For this reason I wouldn’t recommend this agency. At a time like that such insensitive actions, although they may seem petty, are very hurtful.
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