Truly one of the most evil companies I’ve encountered on American soil. $50,000 out of pocket in 12 months due to repeated denials. I can no longer work due to my pain and mobility issues. I have had to sell my assets to survive. Every time there is imaging ordered for my spinal injury, my hip condition, my injured knees and shoulder, they leave the claim pending indefinitely, regardless of whether there is 4 days advance notice, or 45. The moment the appointment time passes, the claim is then suddenly approved the next morning. But only after I have signed the self pay waiver which revokes my right to claim reimbursement from them. Then they void out the claim so it doesn’t appear in my online account. Nearly ONE DOZEN imaging appointments later the pattern is consistent. Customer service is remote workers at home in some other country with zero empathy and zero knowledge of medical billing, where you can hear literal roosters in the background on the call! Even hospital networks here in Georgia have opted out of this insurance so I can’t even reliably get emergency care. Anyone who works for this company should be ashamed that they have contributed to the conquest of this absolutely sick, evil, and greedy corporation.

Absolutely garbage. Aetna continues to deny health care claims for the car crash we suffered almost a year ago. This despite providing them liable party and insurance exhaustion letter information. My wife and daughter are in pain and need treatment. Is this the way you treat human beings that pay you for service? Avoid them at all costs because they will find a way to squirm out of paying. One person says one thing, then the next will say another. Zero accountability. They have no care for the individuals that they service.

I don’t know how many times I have to opt out of home visits before they truly opt me out I was heading to an appointment and I was already on a call and they’re calling me and I’m trying to swipe over I didn’t see that the light was red and I almost got hit. I do use my phone hands-free but whenever I have another call coming in I have to manually swipe over to the new call and you happen to be calling me at the same exact time there was a red light and came so close to being creamed by another vehicle. Stop harassing me with this home visit stuff. Edit: now I’ve just been notified of a data breach with one of the people that you contract with. You’re becoming really invasive.