Job Brief
As a Warranty Clerk, you will play a crucial role in managing customer inquiries and resolving issues related to product warranties. This position requires strong communication skills and a customer-focused approach to handle routine inquiries and general complaints effectively. The ideal candidate will have prior experience in customer service, coupled with a keen understanding of warranty processes and policies. Proficiency in data entry and documentation is essential for maintaining accurate records and ensuring customer satisfaction.
Responsibilities
- Respond promptly to customer inquiries regarding warranty claims and product information.
- Provide accurate and detailed information based on established policies and procedures.
- Assist customers in resolving warranty-related complaints and issues.
- Process warranty claims and maintain comprehensive records of all transactions.
- Collaborate with internal teams to ensure timely resolution of customer concerns.
- Monitor warranty processes and identify areas for improvement.
- Document customer interactions and maintain up-to-date information in the database.
- Provide feedback to management regarding customer trends and issues.
Requirements
- High school diploma or equivalent; additional certification in customer service is a plus.
- 1-2 years of experience in a customer service role, preferably in warranty management.
- Strong verbal and written communication skills.
- Proficiency in data entry and experience with CRM software.
- Ability to work collaboratively in a team environment.
- Detail-oriented with excellent organizational skills.
- Problem-solving skills and ability to handle complaints effectively.
- Familiarity with warranty policies and procedures is preferred.
Similar Job Titles
- Warranty Administrator
- Customer Service Representative
- Claims Processor
- Warranty Specialist
- Returns Coordinator
- Customer Care Associate
- Product Support Representative
- Warranty Analyst
