Job Brief
As a Telephone Answering Service Operator, you will play a critical role in managing and coordinating communication for our clients. This position requires a detail-oriented individual with excellent verbal communication skills and the ability to multitask effectively. You will operate telephone business systems and switchboards to relay incoming, outgoing, and interoffice calls, while also providing essential information to callers and accurately recording messages. Ideal candidates will have prior experience in customer service or telecommunication roles and possess a strong understanding of call handling protocols.
Responsibilities
- Operate telephone systems to manage incoming, outgoing, and interoffice calls efficiently.
- Provide accurate information to callers regarding services, schedule appointments, and relay messages promptly.
- Record and maintain detailed messages for clients, ensuring clarity and accuracy.
- Assist in troubleshooting basic telephone equipment issues and escalate complex problems as needed.
- Maintain confidentiality of sensitive information and adhere to company policies regarding caller privacy.
- Collaborate with team members to improve call handling procedures and customer service excellence.
- Monitor call volumes and report any discrepancies or service interruptions to management.
Requirements
- High school diploma or equivalent; additional training in telecommunications or customer service is a plus.
- Proven experience in a telephone answering service or related customer service role.
- Strong verbal communication skills and a friendly, professional demeanor.
- Ability to operate multi-line phone systems and various telecommunication equipment.
- Proficient in using computer systems, call management software, and Microsoft Office Suite.
- Excellent organizational skills with an ability to manage multiple tasks concurrently.
- Basic problem-solving skills and a commitment to delivering exceptional customer service.
Similar Job Titles
- Call Center Representative
- Customer Service Operator
- Receptionist
- Telecommunications Operator
- Phone Support Specialist
- Call Handling Agent
- Telephony Assistant
- Switchboard Operator
