Job Brief
As a Subscription Clerk, you will play a crucial role in managing and processing incoming orders for materials, merchandise, and services. This position requires strong organizational skills and excellent customer service abilities to effectively handle customer inquiries, providing timely information on order status, pricing, shipping dates, and potential delays. You will prepare contracts and communicate with customers regarding their orders, ensuring a smooth and efficient order processing experience.
Responsibilities
- Receive and process incoming orders via mail, phone, fax, or electronic means.
- Inform customers about order receipt, pricing details, shipping dates, and any delays.
- Prepare and maintain accurate contracts and documentation associated with orders.
- Handle customer complaints and resolve issues in a professional manner.
- Maintain organized records of orders, transactions, and customer interactions.
- Collaborate with other departments to ensure timely delivery of services and products.
- Provide exceptional customer service and support to enhance customer satisfaction.
- Stay updated on products, services, and industry trends to assist customers effectively.
Requirements
- High school diploma or equivalent; additional education or certifications in customer service or business administration is a plus.
- Proven experience in order processing, customer service, or a related field.
- Strong communication skills, both verbal and written, for effective customer interaction.
- Proficiency in using order management software and customer relationship management (CRM) systems.
- Exceptional organizational skills with attention to detail in managing multiple orders.
- Able to handle complaints and resolve conflicts efficiently and professionally.
- Basic knowledge of shipping procedures and inventory management.
- Ability to work independently and as part of a team in a fast-paced environment.
Similar Job Titles
- Order Processing Clerk
- Customer Service Representative
- Sales Support Associate
- Order Management Specialist
- Subscription Services Coordinator
- Client Order Specialist
- Service Order Clerk
- Billing and Subscription Assistant
