Job Brief
The Service Order Clerk plays a critical role in the order processing system, responsible for receiving and processing incoming orders for materials, merchandise, or services. This position requires strong communication skills and attention to detail to inform customers about order status, pricing, and delivery timelines. The ideal candidate will have experience in customer service and administrative support, with proficiency in handling customer inquiries and resolving complaints efficiently.
Responsibilities
- Receive and process incoming orders via phone, email, fax, or electronic systems.
- Inform customers regarding order receipt, pricing, shipping dates, and potential delays.
- Prepare contracts and documentation related to orders and services.
- Handle customer complaints and provide effective solutions to enhance customer satisfaction.
- Maintain accurate records of orders, communications, and customer interactions.
- Work collaboratively with sales and logistics teams to ensure timely order fulfillment.
- Update order management systems with new information and status changes.
- Assist in inventory management by tracking stock levels and reporting shortages.
Requirements
- High school diploma or equivalent; additional education in business administration or a related field is a plus.
- Proven experience in customer service or order processing roles.
- Strong verbal and written communication skills.
- Proficiency in using order management software and Microsoft Office Suite.
- Excellent organizational skills and attention to detail.
- Able to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Basic knowledge of inventory management principles is an advantage.
- Ability to work independently and as part of a team.
Similar Job Titles
- Order Processing Clerk
- Customer Service Representative
- Sales Order Administrator
- Order Entry Specialist
- Administrative Support Clerk
- Service Coordinator
- Logistics Order Clerk
- Order Management Associate
