Job Brief
The Repair Department Supervisor is responsible for overseeing and coordinating the daily activities of mechanics, installers, and repairers. This role requires strong leadership and communication skills, as the supervisor will guide team members in maintaining high-quality service standards while ensuring timely completion of repair tasks. Ideal candidates will have a solid background in repair operations, customer service, and team management, with a keen eye for detail and efficiency.
Responsibilities
- Supervise and direct the activities of mechanics, installers, and repair personnel to ensure efficient operations.
- Develop and implement repair schedules, ensuring timely completion of all service requests.
- Monitor and evaluate team performance, providing coaching and support to enhance productivity.
- Conduct regular inspections of repair work to maintain quality standards and compliance with safety regulations.
- Collaborate with customers to assess repair needs and recommend appropriate services.
- Maintain inventory levels of tools and parts, coordinating with suppliers as needed.
- Resolve customer complaints and issues, ensuring high levels of satisfaction.
- Prepare and maintain reports on departmental performance, including repair metrics and team productivity.
Requirements
- Proven experience in a supervisory role within a repair or maintenance environment.
- Strong knowledge of repair processes, tools, and equipment.
- Excellent leadership and interpersonal skills to manage and motivate team members.
- Ability to diagnose and troubleshoot repair issues effectively.
- Familiarity with safety regulations and best practices in a repair environment.
- Strong customer service skills with the ability to communicate effectively with clients.
- Technical certifications relevant to the repair industry are preferred.
- Proficient in using repair management software and tools.
Similar Job Titles
- Repair Shop Supervisor
- Service Department Supervisor
- Maintenance Supervisor
- Technical Service Supervisor
- Repair Operations Manager
- Field Service Supervisor
- Shop Foreman
- Mechanic Supervisor
