Job Brief
As a Public Safety Dispatcher, you will play a crucial role in emergency response by efficiently operating communication systems to receive and relay requests for assistance at 9-1-1 public safety answering points. This position requires a skilled communicator with a strong ability to assess critical information related to various public safety matters, including crimes, medical emergencies, and natural disasters. The ideal candidate will possess excellent multitasking capabilities, experience in high-pressure situations, and a comprehensive understanding of emergency response procedures.
Responsibilities
- Operate telephone, radio, and other communication systems to receive emergency and non-emergency calls.
- Assess and prioritize incoming requests for assistance, ensuring prompt and accurate response.
- Gather vital information from callers regarding incidents such as crimes, medical emergencies, fires, and threats to public safety.
- Provide accurate information and instructions to law enforcement and emergency response personnel.
- Access and utilize sensitive databases to retrieve critical information as needed.
- Maintain clear and concise records of all communications and actions taken during incidents.
- Coordinate response efforts between various emergency services and agencies.
- Provide additional guidance to callers based on knowledge of emergency medical, law enforcement, and fire procedures.
Requirements
- High school diploma or equivalent; additional education in public safety or emergency management is a plus.
- Proven experience in a dispatch or emergency response role preferred.
- Strong verbal and written communication skills, with the ability to remain calm under pressure.
- Familiarity with emergency communication protocols and procedures.
- Ability to multitask and manage stressful situations effectively.
- Certification in CPR/First Aid and completion of Public Safety Dispatcher training programs is preferred.
- Proficiency in using computer systems and dispatch software.
- Knowledge of local geography and landmarks to assist with timely response efforts.
Similar Job Titles
- Emergency Dispatcher
- 9-1-1 Operator
- Public Safety Telecommunicator
- Emergency Services Dispatcher
- Call Taker
- Police Dispatcher
- Fire Dispatcher
- Emergency Communication Specialist
