Job Brief
As a Passenger Booking Clerk, you will play a crucial role in facilitating travel arrangements for passengers by making and confirming reservations for transportation and lodging. This position requires excellent communication skills, attention to detail, and a strong customer service orientation. You will handle ticket sales, manage bookings, and provide essential travel information, ensuring a seamless travel experience for customers. Ideal candidates will have prior experience in the travel industry and a passion for helping others.
Responsibilities
- Make and confirm reservations for transportation and lodging for passengers.
- Sell transportation tickets and assist customers with ticket inquiries.
- Check baggage and direct passengers to the appropriate concourse, pier, or track.
- Deliver tickets and provide information about package tours to individuals and groups.
- Assist tourists with travel or transportation information, improving their overall travel experience.
- Maintain accurate records of bookings and transactions in the system.
- Respond to customer inquiries and resolve any issues related to reservations.
- Collaborate with other team members to ensure efficient operations and customer satisfaction.
Requirements
- High school diploma or equivalent; additional education in travel or hospitality is a plus.
- Proven experience in customer service, preferably in the travel or transportation sector.
- Strong verbal and written communication skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Familiarity with reservation systems and ticketing software.
- Excellent problem-solving skills and attention to detail.
- Ability to work flexible hours, including evenings and weekends, as needed.
Similar Job Titles
- Reservation Agent
- Booking Agent
- Ticketing Clerk
- Travel Booking Specialist
- Passenger Service Agent
- Transportation Clerk
- Travel Coordinator
- Customer Service Representative (Travel Industry)
