Job Brief
As a Parts Counter Clerk, you will play a pivotal role in the retail and service sectors by efficiently selling spare and replacement parts and equipment in a busy repair shop or parts store. This position requires strong customer service skills and technical knowledge of automotive, machinery, or equipment parts. Ideal candidates will have experience in inventory management, excellent communication abilities, and a keen attention to detail to ensure customer satisfaction and accurate order fulfillment.
Responsibilities
- Assist customers in identifying and purchasing spare and replacement parts for vehicles and equipment.
- Maintain accurate inventory records and manage stock levels to ensure availability of parts.
- Process customer orders and transactions efficiently using point-of-sale (POS) systems.
- Provide technical support and product knowledge to customers regarding parts and equipment.
- Collaborate with service technicians to facilitate parts requests and ensure timely service delivery.
- Manage returns and exchanges, ensuring compliance with company policies.
- Stay updated on industry trends and new products to enhance customer recommendations.
- Perform regular maintenance checks on the parts department to ensure organization and cleanliness.
Requirements
- High school diploma or equivalent; additional education in automotive technology or related fields is a plus.
- Proven experience in a parts counter or retail environment, preferably in automotive or machinery sectors.
- Strong technical knowledge of parts, tools, and equipment used in the repair industry.
- Excellent customer service and communication skills to effectively assist clients.
- Proficiency in using inventory management systems and point-of-sale software.
- Ability to work in a fast-paced environment while managing multiple tasks.
- Detail-oriented with strong organizational skills for accurate order processing.
- Knowledge of safety protocols and best practices in handling parts and equipment.
Similar Job Titles
- Parts Sales Associate
- Parts Specialist
- Parts Advisor
- Automotive Parts Clerk
- Parts Department Clerk
- Inventory Parts Clerk
- Parts Counter Salesperson
- Service Parts Coordinator
