Job Brief
As a Maitre D’, you will be the face of the dining experience, responsible for welcoming guests, seating them efficiently, and ensuring the highest quality of service and ambiance. This role requires strong interpersonal skills, attention to detail, and a passion for hospitality. Ideal candidates will have prior experience in fine dining establishments and possess excellent organizational abilities to enhance guest satisfaction and operational efficiency.
Responsibilities
- Welcome and greet guests upon arrival, ensuring a positive first impression.
- Manage seating arrangements and flow of service to optimize guest experience.
- Oversee dining room operations and coordinate with service staff for seamless service delivery.
- Assist in menu presentation, offering recommendations and addressing guest inquiries.
- Monitor guest satisfaction and address any concerns promptly and professionally.
- Maintain cleanliness and organization of the dining area and facilities.
- Train and mentor staff on service standards and customer engagement techniques.
- Collaborate with kitchen and bar staff to ensure timely service and high-quality offerings.
Requirements
- Proven experience as a Maitre D’, Host, or in a similar customer-facing role in the hospitality industry.
- Strong knowledge of food and beverage service standards, with an emphasis on fine dining.
- Excellent communication and interpersonal skills, with a focus on guest relations.
- Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.
- Familiarity with reservation systems and dining management software.
- Flexibility to work evenings, weekends, and holidays as required.
- High school diploma or equivalent; additional certification in hospitality management is a plus.
Similar Job Titles
- Head Waiter
- Restaurant Manager
- Dining Room Supervisor
- Floor Manager
- Guest Relations Manager
- Hospitality Manager
- Service Manager
- Host/Hostess
