Job Brief
As a Local Telephone Operator, you will be responsible for facilitating efficient telephone communications by providing accurate information to callers. This role requires a strong understanding of telephone directory systems, exceptional customer service skills, and the ability to manage various billing requests. Ideal candidates will possess prior experience in telecommunications or customer support and demonstrate proficiency in handling emergency calls and assisting individuals with special needs.
Responsibilities
- Provide information to callers by accessing alphabetical, geographical, and other directories.
- Assist customers with special billing requests, including third-party charges and refunds for incorrect calls.
- Handle emergency calls promptly and effectively, ensuring the safety and well-being of all callers.
- Support children and individuals with physical disabilities in making telephone calls.
- Maintain accurate records of calls and customer interactions for quality assurance.
- Ensure compliance with company policies and telecommunications regulations.
- Resolve customer inquiries and complaints with professionalism and empathy.
- Provide technical assistance regarding telephone services and equipment as needed.
Requirements
- High school diploma or equivalent; additional education in telecommunications or customer service is a plus.
- Previous experience as a telephone operator or in a customer service role preferred.
- Strong verbal communication skills with a clear and friendly telephone manner.
- Ability to multitask and manage high call volumes efficiently.
- Familiarity with directory assistance systems and billing processes.
- Proficiency in using computer systems and telecommunications equipment.
- Empathy and patience when assisting customers, especially those with special needs.
- Availability to work flexible hours, including evenings and weekends.
Similar Job Titles
- Telephone Service Operator
- Call Center Operator
- Directory Assistance Operator
- Customer Service Representative
- Telecommunications Operator
- Information Operator
- Assistant Telephone Operator
- Emergency Call Operator
